Refund policy

Returns & Refunds Policy — Makzah Studio

We want you to be happy with your purchase from Makzah Studio. This policy explains how returns, replacements, and refunds are handled.

Eligible non-personalised items
If you purchase a non-personalised, ready-made item, you may request a return within 14 days of delivery, provided the item is unused, in its original condition, and returned with its original packaging where possible.

You can request an eligible return directly through your order status page or customer account, where this option is available. Once we receive your request, we will review it and provide return instructions. Return postage is the customer’s responsibility unless the item is faulty, damaged, incorrect, or we agree otherwise.

Personalised, engraved, and made-to-order items
Items that are personalised, laser engraved, custom-made, or created to your specifications cannot be returned or refunded for a change of mind, an incorrect spelling/detail supplied at checkout, or because you do not like the finished design. UK cancellation rules generally exclude goods made to a customer’s specifications or clearly personalised from the usual cancellation right.

Faulty, damaged, or incorrect items
If an item arrives damaged, faulty, incorrect, or contains a personalisation error made by us, please contact us at makzahltd@gmail.com within 14 days of delivery. Include your order number and clear photographs of the issue.

Once confirmed, we will offer an appropriate solution, such as a replacement, correction, refund, or another remedy in line with your consumer rights.

Refunds
For approved returns of eligible non-personalised items, refunds are issued after we receive and inspect the returned item. If the item is faulty, damaged, incorrect, or we made an engraving/personalisation error, we will confirm the resolution directly with you.

Need help?
For questions about a return, refund, damaged item, or personalised order issue, contact makzahltd@gmail.com with your order number.